- We are open 24/7
- Provide a text confirming your appointment
- Provide a reminder test the day before your appointment
- Provide a text when the technician is in route.
- We wear Red Booties (surgical shoes) over our work boot to try our best to eliminate the possibilities of bringing dirt into or damaging your personal space.
- We offer Fast Service at a Fair Price ™
When you contact one of our Comfort Specialists, your needs will be addressed with a thorough in-home evaluation. We will tackle your immediate concerns and identify any potential issues to safeguard your investment.
Upon arrival, we’ll put on shoe covers to protect your home and gather essential information, including details about the main electrical box, the current system (if any), and the orientation of the project. Gathering this information upfront is crucial for success.
Every project is unique, so we take a comprehensive look at all relevant factors to ensure the solution we provide aligns with your needs. In today’s effort to reduce living costs, a detailed analysis of the project and your expectations is key to maximizing utility savings and comfort.
The visit typically lasts about an hour, during which we photograph and document details that impact the comfort and cost of operating heating/cooling systems. After determining the best solutions for your needs, we provide an estimate with various options to fit your budget. Financing is available for all projects through our partnerships with Wells Fargo and Hearth, which you can explore on our Financing page.
Once you approve the quote, we will order your system and provide you with an ETA. Homes without heat or AC are prioritized to ensure your unit is installed as quickly as possible.
We offer 3 kinds of warranties:
1) Factory warranties
2) MainStream warranties
3) Extended warranty contracts
Each item has its own factory warranty. The length of the factory warranty varies from 3 months to lifetime. Our invoice will spell out the factory terms and you can always download them from the manufacturer websites. For new replacement systems, MainStream offers a minimum of 2 years and up to 5 years free labor warranty.
For repairs, MainStream offers a 12 month warranty. Your comfort specialist may offer or include an extended warranty contract. This creates a total system warranty for free parts and labor of 10 years. Generally, these extended warranties exclude thermostats and some added options.