- We are open 24/7
- Provide a text confirming your appointment
- Provide a reminder test the day before your appointment
- Provide a text when the technician is in route.
- We wear Red Booties (surgical shoes) over our work boot to try our best to eliminate the possibilities of bringing dirt into or damaging your personal space.
- We offer Fast Service at a Fair Price ™
Once you’ve contacted one of our Comfort Specialist your needs will be met with an in-home evaluation. We will address your immediate needs as well as any possible unforeseen complications to protect your investment.
Once we arrive at the site, we will slip shoe covers on to protect your space and will gather relevant details like the Main Electrical box information, the current system-if any, and even taking notice to the Cardinal direction the project faces. Information on the front side of the project is the key to success!
With each project different in size and shape, we will look closer into just the obvious to ensure that the solution we provide is what your wanting based on the information we can gather. In today’s struggle to lower cost of living, a very detailed analysis of project and expectations will lead to the best chances of savings on utilities and comfort.
The visit typically last about an hour in which we would photograph and document details that we know impact the Comfort and Cost to operate Heating/Cooling systems. Once we determine the best solutions for your needs we provide you with estimate with different options for your budget, and financing is available for all projects through our partnerships with Wells Fargo and Hearth found on our Financing page.
Once you’ve approved your quote, your system will be ordered, and you will be given an ETA. Any homes with no heat or ac at all will be determined a top priority, and we will put your unit in as quickly as possible.
We offer 3 kinds of warranties:
1) Factory warranties
2) MainStream warranties
3) Extended warranty contracts
Each item has its own factory warranty. The length of the factory warranty varies from 3 months to lifetime. Our invoice will spell out the factory terms and you can always download them from the manufacturer websites. For new replacement systems, MainStream offers a minimum of 2 years and up to 5 years free labor warranty.
For repairs, MainStream offers a 12 month warranty. Your comfort specialist may offer or include an extended warranty contract. This creates a total system warranty for free parts and labor of 10 years. Generally, these extended warranties exclude thermostats and some added options.